Beacon Technologies is seeking a Desktop Support IV for our client partner. Wisconsin-based candidates only. Candidates that are NOT located IN WISCONSIN or NOT willing TO RELOCATE within that timeframe will NOT be considered and should not be submitted. All work must be done in Wisconsin. This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.

Top Skills:

• Independently perform a variety of desktop support related tasks.
• Experience in desktop concepts, practices and procedures related to desktop support.
• Extensive knowledge with desktop technology.

IMPORTANT NOTES:

• Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.
• Candidate must follow ALL work rules.
• Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager).
• Candidate will be required to provide their own equipment for this position.

Top desired skills required for the position:

• Independently perform a variety of desktop support related tasks.
• Experience in desktop concepts, practices and procedures related to desktop support
• Extensive knowledge with desktop technology.

Special qualifications & years of experience:

• Remote Desktop Management Tools
• Experience in technical writing and documentation
• Analytical/problem solving skills
• Customer Service
• Excellent oral and written communication skills and advanced customer support skills
• Technical Assistance and user support
• MS Office products
• Active Directory Tools
• General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management)
• Installation and maintenance of PC’s
• Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product
• Mobile device management (iPad, iPhone, Android)
• Troubleshooting all hardware
• Application Support
• Mac OS X
• MS Windows 10

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.