Beacon Technologies is seeking a Desktop Support IV Technician for our client partner. This position reports directly to the IIT User Support Services Manager and will be working as part a multi-department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). This is an onsite position located in Madison, WI.

Required Skills:

• At least 10 years' experience in the following:
• Knowledge of computer software, operating systems, hardware and networking is required.
• Experience with Microsoft Active Directory is required.
• Hardware and software troubleshooting skills are required Able to work in a team as well as independently.
• Experienced in providing professional and courteous customer service is required.

Additional Skills:

• Excellent verbal and written communication skills is preferred
• Three or more years relevant work experience with Windows 10/11 is preferred.
• Two or more years relevant work experience with OSX is preferred.
• Experience and knowledge of computer security is preferred.

Job Responsibilities:

• Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently.
• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision.
• Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures.
• Documents inquiries and responses and recommends procedural improvements to unit leadership.
• Has 10 or more years of experience in desktop support.
• Familiar with a variety of the concepts, practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.