Beacon Technologies is seeking a Declarative Administrator - Project Management for our client partner. This role is responsible for managing, tracking and providing Salesforce services to multiple clients. Services provided may include declarative development, troubleshooting, training, business analysis, requirements gathering, solution design and presentation, data manipulation, package/application installation and configuration, mentoring client administrators, conducting health checks, writing documentation, and performing other Salesforce.com administration tasks and client support activities as needed.

Responsibilities:

• Work with client to identify tasks to be completed
• Schedule and complete work in a timely manner providing status, training and documentation as needed.
• Plan, define, architect, implement and test Salesforce solutions.
• Diagram and evaluate existing processes; identify improvements, and interpret into Salesforce and/or business requirements and solutions.
• Document, train and initiate changes to existing processes.
• Conduct health checks.
• Understand and advise the client on Salesforce best practices and tools/solutions.
• Work with sales as a technical resource as needed.
• Partner with internal and external partners and functional business owners to resolve systems related issues and improvements.
• Prepare reports & presentations for the client highlighting progress and risks.
• Present solutions to clients in an understandable, non-technical manner.

Required Skills/Experience:

• Bachelor’s degree preferred.
• Salesforce Administrator Certification (or other Salesforce Certification).
• 5+ years of Salesforce Administration/ Business Analyst experience.
• Sales Operations or Customer Service / Inside Sales / Call Center experience.
• Excellent customer service skills.
• Highly analytical, process oriented.
• Extensive understanding of Salesforce declarative capabilities.
• Proficient in: Microsoft Excel (data manipulation), Visio, Power Point, Word (or other similar programs).
• Experience testing systems, writing test cases, validating requirements.
• Experience in systems analysis, gap analysis, root cause analysis.
• Basic understanding of database structure and modeling.
• Project management skills, understanding of project lifecycle.
• Excellent written and verbal communication skills; liaison between IT and client.
• Ability to multitask, access conflicting priorities, and perform effectively in a fast-paced, multi-client environment.
• Able to think and work independently and consider cross-functional and downstream impacts.

Desired Skills/Experience:

• Multiple Salesforce certifications a plus.
• Advanced knowledge of business processes (sales, service, call center).
• Prior client-facing, IT consulting experience preferred.
• Experience in multiple industry segments also a plus.
• Experience in multiple clouds, packages, apps built on the Force platform also a plus.
• Programming experience a plus (Apex, SQL, JavaScript).

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.